This work addresses the following SDGs:
This document analyzes and compares mine-site operational-level grievance mechanisms in Bolivia, Chile, Colombia, Ecuador, and Peru, seeking to identify the challenges and critical nodes that persist in accessing them and their effectiveness aiming to improve them through a set of recommendations for companies, States, and civil society. The conceptual framework of the study revolves around the effectiveness criteria enshrined in Principle 31 of the United Nations Guiding Principles on Business and Human Rights (UNGPs), which advocate that operational-level grievance mechanisms should be based on legitimacy, accessibility, predictability, equity, transparency, be compatible with human rights, be a source of continuous learning and be based on participation and dialogue. Additionally, the conceptual framework includes a criterion for evaluating the internal management of these mechanisms. The study includes a Catalog of 18 leading mining companies’ grievance mechanisms in the Andean countries. These leading practices are more complete than the average of their peers for one or more of the effectiveness and internal management criteria defined in the conceptual framework.
“To access the full document and Catalog of leading practices please visit the Spanish version of the web site”.